Interesting insights into product engineering at Posthog. I liked:
why engineers are usually right – is they have the deepest understanding of what can be built. They understand the technical constraints, see patterns across features, and know exactly how to solve a problem.
And:
The PM, engineers and exec team then meet to discuss questions like: Are our 10 biggest customers happy users of the product? Do high ICP and non-ICP customers use the product differently? Why was churn high last month? Can we identify any reasons? Can we find leading indicators that predict long-term product usage? (e.g. Facebook’s 7 friends in 10 days) Where in the onboarding funnel do new users struggle?
I’m definitely happier being out of product, but posts like this remind me of the times when it worked well.